Frequently Asked Questions

Get Informed Before Shopping

Accordion item

We are 100% ePrivacy compliant. Your transaction with us will be done through a highly secured encrypted system. Your personal information is completely safe with us as being bound by our Privacy Policy below.

Accordion item

Generally, we offer worldwide Free Shipping for orders over $100. For orders below $100, shipping will cost a low Standard S&H flat fee (usually less than $5.00).

Certain products under promotion may be eligible for Free Shipping at lower order value for a limited time. So take advantage of it while you see it available for your interested items at checkout. 

For more details, check out our Shipping Policy below.

Accordion item

Usually, once our team processes your order within 1-3 business days, expect to get it within 7-15 business days after purchase, depending time on customs clearance. USA deliveries may be a bit quicker than the UK, Australia, and New Zealand. Almost all European and Asian countries will experience longer delivery times. Please note: due to current Pandemic situation, delivery time might take longer than usual. Sometimes, it could take up to 4-6 weeks. But rest assured, your order, once confirmed by us, will be fulfilled and delivered.  

Accordion item

If you aren't satisfied with your ordered products within 30 days of your reception of the product, please reach out to our customer service department for a return and refund processing. Your shopping experience satisfaction is our No. 1 priority! We will make it as easy as possible for you. Certain exception may apply. For more details, please check out our Return Policy.

Accordion item

You will see a Thank You page upon a successful order placement.

Meanwhile, you will receive an order confirmation email from us with details about your order. If you didn't receive the email within 2 days after your order, do feel free to reach out to us. Most likely, there may have been a typo in the email address you left to us.

Accordion item

Yes! Once your order is processed and dispatched on its way to you, a tracking number with shipping carrier's name will be sent to you through email. Sometimes, tracking status may not be immediately available on carrier's website due to update lag. In this case, give it 3-5 days, you will see updated shipping info.

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